email anti-patterns
Email is the tool we use every day. It's the basic communication medium for preparing for the con I'm running. Nothing would run without it, even face to face meetings…
Toolbox: Seven Questions of Change Management
I'm always working with my teams to accommodate change. Whether those are small changes or large, considering Peter de Jager's Seven Questions of Change Management has made me better at…
Toolbox: The Satir Interaction Model
Why is communication sometime so hard? Virginia Satir broke apart the processes that take place within our brains as we get a message and respond to it into the four…